Support & Help Center

Last updated: June 30, 2026

Need a hand with ADA Guard? We're here to help.

📧 Email us: support@digitalcubedesigns.com

⏱️ Response time: within 1–2 business days

Getting started

Install ADA Guard from the Chrome Web Store (or load it unpacked during testing).
Open any website and click the ADA Guard 🛡️ icon in your toolbar.
Click Scan Page to get your accessibility risk score and issues.
On Pro, view all issues with step-by-step fixes and download a verified certificate.

Activating Pro

After purchasing, you'll receive a license key by email from Lemon Squeezy.
Open the extension, click 🔑 Activate license, paste your key, and hit Activate.
Your Pro features unlock instantly. Your status is cached so it keeps working briefly even offline.

Frequently asked questions

Q: Does ADA Guard guarantee my site is ADA compliant?

No. ADA Guard is a risk-awareness tool. Automated scanners catch roughly 30–50% of issues. It is not legal advice and not a guarantee against lawsuits. A full audit requires a qualified human expert.

Q: My scan result disappeared after I reopened the popup.

Latest versions save your last scan, so reopening shows your previous results without using another scan. Make sure you're on the newest version.

Q: How many scans do I get on the Free plan?

One scan per day, with a preview of your top issues and a basic scan record. Pro unlocks unlimited scans, all issues, fixes, whole-site scanning, and certificates.

Q: How do I cancel my subscription?

Use the link in your Lemon Squeezy receipt email, or email us at support@digitalcubedesigns.com and we'll help.

Q: Can I use ADA Guard for multiple client websites?

Yes — the Agency plan is designed for agencies managing multiple client sites.

Q: The extension icon or report isn't loading correctly.

Try removing the old version in chrome://extensions and reloading the latest version. If it persists, email us with your Chrome version and a screenshot.

Refunds

Not happy? Contact us within 14 days of purchase and we'll review your request in good faith.

Still need help?

Email support@digitalcubedesigns.com with your issue, your Chrome version, and a screenshot if possible. We'll get back to you quickly.